142: When a hospital becomes the patient: The challenge of receiving an “F” Grade during the pandemic, and the pathway to recovery involving Just Culture. Episode 142. – Movement is Life Caucus
One of the recurring themes linked to healthcare in the United States is that where the need is greatest, there you are likely to find the fewest resources needed for resilience to challenges. This is particularly true during a disaster. A year into the COVID pandemic, the St. Bernard safety-net hospital in the South Side of Chicago received an “F” grade on its safety report. Deploying the Just Culture model and collaborative change principles, they rose to a “B” rating in 2022, and at the time of publishing this episode in May, 2023, St. Bernard Hospital has now scored an “A” Grade. Listen as 3 members of the team share their experiences with this success.